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Shipping
Shipping costs in Italy and abroad, processing times, and couriers.
How much does shipping cost to Italy?
Shipping costs to Italy are €8.99 * for orders weighing up to 10 kg.
For orders of €199 or more and weighing between 1 and 10kg, shipping is free.
Below is a summary of the cost for all weight ranges:
*For postcodes considered remote and/or disadvantaged (see the list here ), a supplement of €12.20 (VAT incl.) will be applied for Italy, even if the threshold of €199 is exceeded.
How much does shipping cost to Europe (Zone 1)?
Rates valid for the following countries: France, Spain, Germany, Luxembourg, Portugal, Belgium, Holland, Austria.
Up to 2 kg: €9.99
2.01 - 5 Kg.: €9.99
5.01 - 10 Kg.: €9.99
10.01 - 15 Kg.: €22.99
15.01 - 20 Kg.: €24.99
20.01 - 25 Kg.: €29.99
25.01 - 30 Kg.: €39.99
Over 30 kg (€ per additional kilo): €2.00
Any customs duties are always the responsibility of the recipient . If you refuse the product, not only the shipping costs but also the customs duties will be deducted from the refund amount.
How much does shipping cost to Europe (Zone 2)?
Rates valid for the following countries: Ireland, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Cyprus, Malta.
Up to 2 kg: €12.99
2.01 - 5 Kg.: €21.99
5.01 - 10 Kg.: €29.99
10.01 - 15 Kg.: €35.99
15.01 - 20 Kg.: €44.99
20.01 - 25 Kg.: €54.99
25.01 - 30 Kg.: €59.99
Over 30 kg (€ per additional kilo): €2.30
Any customs duties are always the responsibility of the recipient . If you refuse the product, not only the shipping costs but also the customs duties will be deducted from the refund amount.
How much does shipping cost to Extra EU (Zone 3)?
Rates valid for the following countries: United Kingdom, Switzerland, Norway.
Up to 2 kg: €9.99
2.01 - 5 Kg.: €9.99
5.01 - 10 Kg.: €9.99
10.01 - 15 Kg.: €39.99
15.01 - 20 Kg.: €45.99
20.01 - 25 Kg.: €51.99
25.01 - 30 Kg.: €62.99
Over 30 kg (€ per additional kilo): €2.00
Any customs duties are always the responsibility of the recipient . If you refuse the product, not only the shipping costs but also the customs duties will be deducted from the refund amount.
How much does shipping cost to the Rest of the World (Zone 4)?
Rates valid for the following countries: Africa, Asia, Central America/Antilles, North America, Oceania, South America and other countries not listed above.
Up to 2 kg: €24.99
2.01 - 5 Kg.: €29.99
5.01 - 10 Kg.: €54.99
10.01 - 15 Kg.: €89.99
15.01 - 20 Kg.: €129.99
20.01 - 25 Kg.: €159.99
25.01 - 30 Kg.: €189.99
Over 30 kg (€ per additional kilo): €5.20
Any customs duties are always the responsibility of the recipient . If you refuse the product, not only the shipping costs but also the customs duties will be deducted from the refund amount.
When will my order be shipped?
To know the estimated date within which your order can be delivered , you will simply need to access your Account and click on " My Orders ". Once you have identified the order for which you are waiting to receive the goods, click on " Manage Order " to view the " Delivery " field. estimated delivery date .
Which couriers do you use for shipments?
You will receive the goods with GLS, TNT, BRT, DHL, Typ.
For shipments outside Italy , the courier used will be DHL , TNT or BRT .
You can insure your shipment against loss or damage at a cost of €3.90 (VAT incl.).
Can I insure my shipment?
Absolutely! For €3.90 + 1% of the order value, you can insure your shipment, preventing theft and/or damage.
If you do not insure your package, we will not be able to help you.
I received a package with damaged items inside. What should I do?
We know how unpleasant it can be to receive damaged goods and that's why you can insure your shipment against loss or damage at a cost of €3.90 (VAT incl.).
Unfortunately, we cannot control the entire shipping process, which is sometimes subject to carrier negligence .
When you receive a package, always remember to accept it subject to inspection .
Afterwards, contact us at our email address providing us with visual evidence. (photo, video) of what you received, we will know how to help you.
Do you deliver outside the European Union?
Yes, we also ship outside the European Union. To request international shipping, please contact us by sending a support request to [email protected] . We'll be happy to help you find the best solution for your shipment.
Orders
Changes to an order in progress or being delivered.
How to place an order on HiNelson
Use the search bar or the navigation by category and choose from more than 48,000 items what you need. Select the item , the model and the amount you wish and add the goods to cart .
To reduce CO2 emissions caused by our shipments, a minimum order of €24.90 (excluding shipping) is required for countries within the EU.
Proceed to payment only after you are sure you have completed your purchases and follow the wizard.
If you own a discount coupon , remember that you can use it one for every purchase made .
I forgot to add a product to my order, what do I do?
Log in to your account and click on " My Orders ". If you Your order status is " preparing " it will no longer be possible to make changes and/or additions.
When will my order be delivered?
To know the estimated date within which your order can be delivered , you will simply need to access your Account and click on " My Orders ". Once you have identified the order for which you are waiting to receive the goods, click on " Details " to view the " Delivery " field. estimated delivery date .
Can I cancel my order?
If so status of your order It is NOT set on " preparing " or " shipped ", we still have time to cancel it.
It will be enough for you contact us through one of our contact channels.
ATTENTION : Requests received on holidays and/or after working hours (9am-6pm, Mon-Fri) may not be processed in a timely manner.
Can I add one or more items to my current order without paying shipping costs?
If so status of your order it is not set on " preparing " or " Shipped ", we may still have time to change your order. You just need to contact us and let us know the reference numbers (e.g. AA1234) and the amount of the items you want to add.
Warning : The modification may require up to 48 hours from the moment of communication, therefore, may not be taken care of properly .
Following our confirmation of your order change, we will send you a link to settle the payment .
Remember: the additions/changes on a current order involve a delay in the Shipping within 3 to 5 business days.
I placed an order but forgot to add my voucher. Can you fix this?
Unfortunately, we will not be able to add your voucher once your order is finalized.
If its status is not set to " preparing " or " shipped ", we will be able to cancel it and refund it so you can re-order it using the discount coupon you have.
Please note : requests received after business hours or on holidays may not be considered in a timely manner.
Guarantees
Changes to an order in progress or being delivered.
My item is defective, what do I do?
Your product is guaranteed 2 years , as per Italian law. Contact us at [email protected] Describe your problem and we will provide you with all the instructions to proceed.
I didn't receive the receipt/invoice in the package. How can I request the warranty?
As an e-commerce, Unless explicitly indicated during the order process by entering your billing information , we do not issue invoices or receipts and, for tax reasons, we will no longer be able to do so.
For to request there warranty for an item purchased on HiNelson , you will simply need to keep the payment receipt PayPal/Stripe/Bank Transfer (downloadable in the payment service provider's dashboard) banking and refer to the identifier of yours order (an alphabetical sequence).
User profile
Registration, password, and address changes.
How to register on HiNelson
AND very simple. Click here and create a new account, entering your email address , your personal data and those of shipping and, if you wish, of invoicing .
I forgot my password
Click here and you will receive a new one at your registered email address temporary password to access your account.
I want to add a new shipping address
Log in to your account and click on " Addresses ". Here you can manage all your addresses, both delivery that of billing by clicking on " Add new address ".
What is the HiNelson Loyalty Program and how does it work?
HiNelson Loyalty Program is the loyalty program designed specifically for you and your needs.
For every €10 spent you will accumulate 7 points which we will call " Miles ".
Your credit will be applied as soon as your order status is marked as " Delivered ".
You can use your points without any minimum spend . Shipping costs will remain unchanged with an order total of €0.00.
Miles are collected for both online and in- store purchases.
You have time to spend your Miles until the end of October of each year .
Any points accumulated and unused after their expiration will be deleted from your account.
In case of returned goods, the Miles points will be deducted from your account.
Billing
Frequently asked questions about billing.
I didn't receive the invoice in the package, what should I do?
We are a e-commerce and, as such, we are not obliged to issue an invoice unless expressly requested . Before placing an order, remember to also enter your billing data (PEC, VAT number or tax code, unique code).
The immediate electronic invoice can be issued (and therefore transmitted to the SdI) within 12 days of the transaction (sale of a product or provision of a service) to which the document refers. This deadline was established by Growth Decree no. 34/2019.
You will find it in your mailbox or in yours tax drawer .
I forgot to request an invoice when I ordered. What should I do?
The invoice issuance follows a consequentiality which for tax reasons cannot be ignored.
If you forgot to request invoice at the time of purchase, you can notify us of your request within 12 days of sending the payment (as per legal regulations, see Growth Decree no. 34/2019).
Otherwise, we won't be able to help you.
Vouchers and gift cards
How to use a voucher or gift card
Where can I buy a gift card?
You can purchase your gift card online or at our Milan store.
Gift cards are available in denominations of €50, €100, €150, or €200.
Not the gift you were thinking of? Choose the amount you'd like by letting us know at the counter or requesting a personalized service by emailing [email protected].
How can I use my gift card?
When purchasing, online or in-store, you will receive an alphanumeric code to enter in the discount code box during checkout.
Can I use my gift card partially?
Of course! You can use your gift card partially or fully, depending on your needs.
If you decide to partially use your credit, the system will generate a new code to be entered during checkout and will be available in the "Vouchers" section within the "Your Account" section of HiNelson .
When does my gift card expire?
HiNelson gift cards expire 12 months after purchase. You can use your credit as you wish within 1 year of the gift card's issuance, including during special offers and/or promotional periods.
Can I use a discount code/voucher to purchase a gift card?
No, gift cards cannot be purchased using any discount coupon or promotional code.
Payment Methods
Changes to an order in progress or being delivered.
What payment methods are accepted?
You can conveniently pay for your order with credit card , PayPal , bank transfer or choose the deferred payment method with PayPal, Scalapay or request financing with HeyLight.
You can also pay in cash upon delivery by choosing the payment method at checkout. mark .
How can I request deferred payment?
During checkout, you can choose the payment method that best suits your needs. With PayPal and Scalapay you will be able to defer the payment in 3 convenient installments , badger zero . Or you can choose HeyLight.
If your financing request is approved, you are entering into a contract with PayPal/Scalapay/HeyLight. This means that PayPal/Scalapay/HeyLight is the lender.
How does financing with HeyLight work?
You can pay for your purchases in installments, for orders between €100.00 and €5,000.00 , by choosing HeyLight during checkout.
You can apply for financing in 6, 12, 18, 24, 30, 36 and without any income proof.
What is the cash on delivery payment method?
Cash on delivery (Cash on Delivery) is a payment method where the customer pays for their order directly upon delivery. Payment is made in cash.
Are there any amount limits for cash on delivery payments?
Yes, the maximum limit for paying by cash on delivery is €500 .
Are there weight limits for cash on delivery?
Yes, the maximum limit for paying by cash on delivery is 20 kg .
Is there an additional cost for cash on delivery?
Yes, the additional cost is €4.99 + 2% which will be applied to the order total.
Can I choose cash on delivery and collect my order in store?
No, it is not currently possible to pay cash on delivery for orders with in-store pickup.
What documents are needed to apply for financing with HeyLight?
It is sufficient to upload your identity document to the dedicated platform of the partner site; it is not necessary to also upload proof of income.
How long does it take for a HeyLight financing application to be processed?
Once the required steps have been completed, the outcome of the request is provided in real time .
Life rafts
Liferaft inspections and scrapping services.
How does the review service work?
It's very simple: first you have to identify the raft model in your possession among the audit services offered, Eurovinil , Arimar , Plastimo or Zodiac . Enter Brand And Model, Number of Seats and Navigation Limits using the drop-down menus. Don't forget to indicate in the notes on your order The serial number of your raft. Once you have purchased the service, we will contact you to arrange a collection date of the raft (make sure to pack it correctly), providing you with the label to be applied to the package and the distinct to be entrusted to the courier. We will return the overhauled raft to you in 15-25 days working days from the date on which the collection was made.
How long will it take to return my raft?
The review times, withdraw And return of the raft are estimated at 15-20 working days .
I don't know the model of my raft, what do I do?
You will just need to check on certificate of ownership the serial number and communicate it to us by email to the address [email protected] . We will check for you the raft model in your possession and we will tell you which service to purchase for to revise your raft.
How can I prepare the raft for collection?
You will just need to insert it into one box and/or wrap it up in paper shot so that it does not suffer damage during transport. Remember to apply the label to the packaging. that we will provide you following the purchase of the service .
Rafts weighing more than 50 kg must be packed on a pallet .
I don't have a certificate of ownership. Can I inspect my liferaft?
Of course! A new version will be produced during the review process. new certificate of ownership That It will be shipped with your raft once the overhaul is complete.
Newsletter
Changes to an order in progress or being delivered.
I want to subscribe to your newsletter, how do I do it?
To subscribe to our newsletter and stay up-to-date on the latest boating news and receive exclusive offers, simply enter your email address in the dedicated box at the bottom of the page.
I want to unsubscribe from the newsletter. How do I do it?
You can unsubscribe from our newsletter by clicking " click here " at the bottom of the newsletter page: