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Shipping

Domestic and foreign shipping costs, processing times, couriers.

How much does shipping cost in Italy?

The cost of shipping to Italy is €8.99* for orders weighing up to 5 kg.
For orders of amount 149 € or more e with volumetric weight between 1 and 5kg, shipping is free.

The cost for all weight bands is summarized below:

Order weight19.90€ to 149€Over $149
Up to 3 kg.€ 8,99Free Shipping
3.01 - 5 kg.€ 8,99Free Shipping
5.01 - 10 kg.€ 8,99€ 6,99
10.01 - 20 kg.€ 12,99€ 12,99
20.01 - 30 kg.€ 16,99€ 16,99
30.01 - 50 kg.€ 29,99€ 29,99
50.01 - 100 kg.€ 39,99€ 39,99
101.01 - 150 kg.€ 50,00€ 50,00
150.01 - 200 kg.€ 60,00€ 60,00
Over 200 kg.€ 70,00€ 70,00

*For zip codes that are considered remote and/or inconvenient (see here the list), a supplement by €12.20 (VAT incl.) for Italy, even past the threshold of € 149.

If we were unable to answer your question, click here.

How much does it cost to ship to Europe (Zone 1)?

Rates valid for the countries: France, Spain, Germany, Luxembourg, Portugal, Belgium, Holland, Austria.

Up to 2 kilograms: €9.99
2.01 - 5 kilograms: €14.99
5.01 - 10 kilograms: €18.99
10.01 - 15 kilograms: €29.99
15.01 - 20 kilograms: €34.99
20.01 - 25 kilograms: €45.99
25.01 - 30 kilograms: €49.99
Over 30 kilograms. (€ per additional kilo): €2.50

Shipping of Fishing Rods has a cost of 200€ + VAT.

Any customs duties are always borne by the recipient. In case of rejection of the product, when refunding will be deducted from the amount, not only the shipping costs but also the amount of customs duties.

If we were unable to answer your question, click here.

How much does it cost to ship to Europe (Zone 2)?

Rates valid for the nations: Ireland, Denmark, Sweden, Finland, Estonia, Latvia, Lithuania, Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria, Greece, Cyprus, Malta.

Up to 2 kilograms: €12.99
2.01 - 5 kilograms: €21.99
5.01 - 10 kilograms: €29.99
10.01 - 15 kilograms: €35.99
15.01 - 20 kilograms: €44.99
20.01 - 25 kilograms: €54.99
25.01 - 30 kilograms: €59.99
Over 30 kilograms. (€ per additional kilo): €2.30

Shipping of Fishing Rods has a cost of 200€ + VAT.

Any customs duties are always borne by the recipient. In case of rejection of the product, when refunding will be deducted from the amount, not only the shipping costs but also the amount of customs duties.

If we were unable to answer your question, click here.

How much does shipping cost in Extra EU (Zone 3)?

Rates valid for countries: United Kingdom, Switzerland, Norway.

Up to 2 kilograms: €19.99
2.01 - 5 kilograms: €24.99
5.01 - 10 kilograms: €34.99
10.01 - 15 kilograms: €44.99
15.01 - 20 kilograms: €49.99
20.01 - 25 kilograms: €59.99
25.01 - 30 kilograms: €69.99
Over 30 kilograms. (€ per additional kilo): €2.70

Shipping of Fishing Rods has a cost of 200€ + VAT.

Any customs duties are always borne by the recipient. In case of rejection of the product, when refunding will be deducted from the amount, not only the shipping costs but also the amount of customs duties.

If we were unable to answer your question, click here.

How much does shipping cost in Rest of the World (Zone 4)?

Rates valid for nations: Africa, Asia, Central America/Antillia, North America, Oceania, South America and other nations not mentioned above.

Up to 2 kilograms: €24.99
2.01 - 5 kilograms: €29.99
5.01 - 10 kilograms: €54.99
10.01 - 15 kilograms: €89.99
15.01 - 20 kilograms: €129.99
20.01 - 25 kilograms: €159.99
25.01 - 30 kilograms: €189.99
Over 30 kilograms. (€ per additional kilo): €5.20

Shipping of Fishing Rods has a cost of 200€ + VAT.

Any customs duties are always borne by the recipient. In case of rejection of the product, when refunding will be deducted from the amount, not only the shipping costs but also the amount of customs duties.

If we were unable to answer your question, click here.

When will my order be shipped?

To find out the estimated date by which your order can be delivered, simply log into your Account and click on"My Orders." Once you have identified the order for which you are waiting to receive merchandise, click on"Manage Order" to view the estimated delivery date in the"Delivery" field.

If we were unable to answer your question, click here.

What couriers do you use for shipping?

You will receive the goods with GLS, TNT, BRT, DHL, Typ.

For shipments outside Italy, the courier used will be DHL, TNT or BRT.

You can insure your shipment from loss or damage at a cost of € 3.90 (VAT incl.).

If we were unable to answer your question, click here.

Can I insure my shipment?

Of course! For a cost of € 3.90 + 1% of the order value you can insure your shipment, preventing theft and/or damage.

If you fail to insure your package, we will not be able to help you.

I received a package with damaged items inside, what do I do?

We know how unpleasant it can be to receive damaged goods , which is why you can insure your shipment from loss or damage at a cost of € 3.90 (VAT incl.).

Unfortunately, we cannot control the entire shipping process sometimes subject to thecarelessness of carriers.

When you receive a package, always remember to accept it subject to inspection verification.

Then, contact us at our mailing address providing visual evidence (photos, videos) of what you received, we will know how to help you.

If we were unable to answer your question, click here.

Do you make deliveries outside the European Union?

Yes, we also ship outside the European Union. To request international shipping, please contact us by sending a service request to assistenza@hinelson.com. We will be happy to help you find the best solution for your shipment.

If we were unable to answer your question, please click here.

Orders

Changes to an order in progress or delivery.

How to place an order at HiNelson.com

Use the search bar or browse by categories and choose from more than 48,000 items what you need. Select theitem, model and desiredquantities and add the goods to cart.

To reduce the CO2 emissions caused by our shipping, a minimum order of € 24.90 (excluding shipping) is required for countries within the EU.

Proceed to payment only after you are sure you have completed your purchases and follow the wizard.

If you have a coupon, remember that you can use one for each purchase you make.

If we were unable to answer your question, click here.

I forgot to include a product in my order, what do I do?

Log in to your account and click on"My Orders." If the status of your order is"in preparation" you will no longer be able to make changes and/or additions.

If we were unable to answer your question, click here.

When will my order be delivered?

To find out the estimated date by which your order can be delivered, simply log into your Account and click on"My Orders." Once you have identified the order for which you are waiting to receive merchandise, click on"Details" to view the estimated delivery date in the"Delivery" field.

If we were unable to answer your question, click here.

Can I cancel my order?

If the status of your orderisNOT set to"in preparation" or"shipped," there is still time to cancel it.

You will simply contact us through one of our contact channels.

ATTENTION: requests received on holidays and/or after business hours (9am-6pm, Mon-Fri), may not be taken care of in a timely manner.

If we were unable to answer your question, click here.

Can I add one or more references to my current order without paying shipping charges?

If the status of your order is not set to"In Preparation" or"Shipped," there may still be time to change your order. You will simply contact us and tell us the reference numbers (e.g., AA1234) and the quantities of the items you wish to add.

Please note: the change may take up to 48h from the time of communication, therefore, may not be taken correctly.
Following our confirmation of order change, we will send you a link to settle your payment.

Remember: additions/changes on a current order result in a delay in shipment of 3 to 5 business days.

If we were unable to answer your question, click here.

I placed an order but forgot to enter the voucher in my possession. Can you please rectify this?

Unfortunately, we will not be able to add your voucher once the order is finalized.

If its status is not set to"in preparation" or"shipped," we will be able to cancel and refund it to allow you to re-fill it by entering the voucher you have.

Attention: Requests received after business hours or on holidays may not be considered in a timely manner.

Return request

Find out how to return a product

Find out how it works

Guarantees

Changes to an order in progress or delivery.

My article is defective, what do I do?

Your product is guaranteed 2years, as per Italian regulations. Contact us at assistenza@hinelson.com describing your problem and we will provide you with all the directions to proceed.

If we were unable to answer your question, click here.

I did not receive the receipt/invoice in the package, how can I claim the warranty?

As an ecommerce business, unless explicitly indicated at the time of ordering by entering billing information, we do not issue an invoice or receipt and, for tax consequential reasons, will no longer be able to do so.

For request the warranty for an item purchased on HiNelson, you will simply need to retain the payment receipt PayPal/Stripe/bank transfer (downloadable in the payment service provider's dashboard) bank and reference the identifier of your order (an alphabetical sequence).

If we were unable to answer your question, click here.

User Profile

Registration, passwords, and address changes.

How to register at HiNelson.com

It is as simple as that. Click here and create a new account, entering your e-mail address, your personal information and that of shipping and, should you wish, billing.

If we were unable to answer your question, click here.

I forgot my password

Click here and you will receive to your registered email address a new temporary password to access your account.

If we were unable to answer your question, click here.

I want to add a new shipping address

Log in to your account and click on"Addresses." Here you can manage all your addresses, both delivery and billing, by clicking on"Add New Address."

If we were unable to answer your question, click here.

What is theHiNelson Loyalty Program and how it works

HiNelson Loyalty Program is the loyalty program designed especially for you and your needs.

For every 10€ you spend you will accumulate 7 points that we will call"Miles".

You will be credited as soon as the status of your order is marked as"Delivered".

You will be able to use your points with no minimum spend. The cost of shipping will remain the same with an order total of € 0.00.

Miles are collected for both online and in-store purchases.

You have time to spend your Miles until the end of each October of each year.

All points earned and not used after the expiration date will be deleted from your account.

If merchandise is returned, the Miles points will be defunded from your account.

Billing

Frequently asked questions about billing.

I did not receive the invoice in the package, what do I do?

We are a e-commerce and, as such, we are not obligated to issue an invoice where not expressly requested. Before placing an order, remember to also enter your billing information at the same time (PEC, VAT number or tax code, unique code).

The immediate electronic invoice can be issued (and then transmitted to the SdI) within 12 days of the execution of the transaction (sale of a product or provision of a service) to which the document refers. This deadline was established by Growth Decree Law No. 34/2019.

You will find it in your mailbox or in your tax drawer.

If we were unable to answer your question, click here.

I forgot to request invoice when ordering, what do I do?

The issuance of the invoice follows a consequentiality that for tax reasons cannot be ignored.

If you have forgotten to request invoice at the time of purchase, you can notify us no later than 12 days after sending payment of your request (as per legal regulations, see D.L. Crescita n. 34/2019).

Otherwise, we will not be able to help you.

If we were unable to answer your question, click here.

Vouchers and gift cards

How to use a coupon or gift card

Where can I purchase a gift card?

You can purchase your gift card online or in our Milan store.

Gift cards are available in denominations of 50, 100, 150 or 200€.

Not the gift you were thinking of giving? Choose the amount you want by telling us at the counter or by requesting a personalized service at our email address assistenza@hinelson.com.

If we were unable to answer your question, click here.

How can I use my gift card?

When purchasing, online or in store, I would receive an alphanumeric code to be entered at check out in the discount code box provided.

If we were unable to answer your question, click here.

Can I use my gift card partially?

Of course! You can use your gift card partially or fully depending on your needs.

Should you decide to use your credit partially, the system will generate a new code for you to enter when you check out and it will be available in the "Vouchers" section within the "Your Account" section of HiNelson.

If we were unable to answer your question, click here.

When does my gift card expire?

Gift cards HiNelson expire 12 months after purchase. You can use your credit as you prefer, within 1 year of when the gift card was issued, including in conjunction with offers and/or promotional periods.

If we were unable to answer your question, click here.

Can I use a discount code/voucher to purchase a gift card?

No, gift cards are not purchasable using any coupons or promotional codes.

Payment methods

Changes to an order in progress or delivery.

What payment methods are accepted?

You can conveniently pay for your order with credit card, PayPal, bank transfer or choose deferred payment method with PayPal, Scalapay or apply for financing with HeyLight.

You can also pay cash on delivery by choosing cash on delivery payment method in check-out.

If we were unable to answer your question, click here.

How can I apply for deferred payment?

When checking out, you will be able to choose the payment method that best suits your needs. With PayPal and Scalapay you can defer payment in 3 convenient installments, at rate zero. Or you can choose HeyLight.

If your financing request is approved, you are entering into a contract with PayPal/Scalapay/HeyLight. This means that PayPal/Scalapay/HeyLight is the creditor.

Learn more about installment payment methods "

How does financing with HeyLight work?

You can installment your purchases, for orders worth between € 100.00 and € 5,000.00, by choosing HeyLight at check out.

You can apply for financing in 6, 12, 18, 24, 30, 36 and without any proof of income.

Learn more about installment payment methods "

What is the cash on delivery payment method?

Cash on delivery is a payment method in which the customer pays for their order directly upon delivery. Payment is made in cash.

If we were unable to answer your question, click here.

Are there limits on the amount of cash on delivery payment?

Yes, the maximum limit to be able to pay cash on delivery is € 500.

If we were unable to answer your question, please click here.

Are there weight limits for cash on delivery payment?

Yes, the maximum limit to be able to pay cash on delivery is 20 kg.

If we were unable to answer your question, please click here.

Is there an additional cost for cash on delivery?

Yes, the additional cost is €4.99 + 2% which goes to the total order amount.

If we were unable to answer your question, please click here.

Can I choose the cash on delivery payment method and pick up my order in store?

No, it is not currently possible to pay for cash on delivery orders with in-store pickup.

If we were unable to answer your question, please click here.

What documents are needed to apply for financing with HeyLight?

You only need to upload, on the dedicated platform of the partner site, your identity document; you do not need to upload your income document as well.

Learn more about installment payment methods "

How long does it take for the outcome of the funding application with HeyLight?

Once the required steps are completed, the outcome of the request is provided in real time.

Learn more about installment payment methods "

Life rafts

Overhaul and raft breaking services.

How does the review service work?

It's very simple: first, you need to identify the raft model you have among the review services offered, Eurovinil , Arimar , Plastimo or Zodiac. Enter Brand and Model, No. of Places and Navigation Limits using the drop-down menus. Don't forget to indicate in the notes of your order the serial number of your raft. Once you have purchased the service, we will contact you to arrange a pickup date of the raft (be sure to pack it properly), providing you with the label to attach to the package and the bill to entrust to the courier. We will return the serviced raft to you in 15-25 working days from the date the pickup was made.

If we were unable to answer your question, click here.

How quickly will you return my raft?

Review time, pickup and return of the raft is estimated at 15-20 working days.

If we were unable to answer your question, click here.

I don't know the model of my raft, how do I do it?

You will simply check certificate of ownership for the serial/serial number and email it to us at assistenza@hinelson.com. We will verify for you the raft model in your possession and tell you which service to purchase to overhaul your raft.

If we were unable to answer your question, click here.

How can I prepare the raft for withdrawal?

You will simply place it in a box and/or wrap it in paper pallinated so that it will not be damaged in transit. Remember to affix the label on the packaging, which we will provide you with following the purchase of the service.

Rafts over 50 kg. must be packed on a pallet.

If we were unable to answer your question, click here.

I do not have a certificate of ownership, can I overhaul my raft?

Absolutely A new certificate of ownership will be produced during the review phase which will be shipped with your raft once the review phase is completed.

If we were unable to answer your question, click here.

Newsletter

Changes to an order in progress or delivery.

I want to subscribe to your newsletter, how do I do it?

To sign up for our newsletter so you don't miss out on the latest news from the boating world and receive exclusive offers dedicated to our members, simply enter your email address in the dedicated box at the bottom of the page.

If we were not able to answer your question, click here.

I want to unsubscribe from the newsletter, how do I do that?

You can unsubscribe from our newsletter byclicking "click here" at the bottom of the same newsletter page:

If we were unable to answer your question, click here.

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