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Frequently asked question


Your profile
(Sign in, Newsletter, personal data)
You can register on HiNelson.com in less than a minute, you have just to click on “create your account” filling the gap with your email address. You will be link to another page where you will insert your personal details.
You have just to click on “I forgot my password”, insert your own email and follow the procedure you will receive in your email box.
Click on “My addresses” inside your profile and clicking on “update” where there is the address you want to edit.
Are you always keep in update on nautical world? Do you know the best moment to buy our products? Newsletter’s aim is to inform you about what you don’t know, it doesn’t want to torment you. It wants to keep in update about the nautical news, when the products you need are on sale. Informing you about our news and sharing with you all the best the sea can offer to you. Subscription is not mandatory and you can decide to stop it whenever you want.

How to buy on HiNelson.com
(Purchase, shipping, delivery)
Inside every product fiche you can choose the amount do you need and adding it to the cart. through the button of the same name. When you have finish you can proceed with the check out. For the already registered clients is two times easier (take a look at “how to register on HiNelson.com). If you find any kind of difficulties, contact us, we will make the order for you.
In every product fiche is always specified the delivery time for the product you choosed. We ship our items with DHL. If you are not at home at the moment of delivery, the courier will contact you to replan the delivery.
This is a very important phase. Before shipping, our product are all controlled if they comply with our criteria of efficiency and integrity. When the package is delivered, you have to verify if it is damaged or not. If so, you have to accept as subject to checks. Then, contact us, we will solve everything as fast as possible.

NB. If you accept your package without this condition, we cannot proceed to help you.
Sure! If you are a company, you can ask for invoice simultaneously with the order, writing every invoicing data when you check out.
If you have a coupon, you can insert the code during your check-out. You cannot use more than a coupon for the same order.